Refund policy

At DiaFlux, your satisfaction matters. We aim to make returns simple, transparent, and fair for all customers. Please review the policy below before initiating a return.

How to Start a Return

All returns must be submitted through our online returns portal.
Only items registered and approved through this portal will be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Returned within 14 days of delivery

In original condition: unused, unworn, unwashed, and free from odors, stains, or damage

All tags, seals, and protective packaging must be intact

A valid proof of purchase is required

The following items are not eligible for return:

Sale items or products marked Final Sale

Hygiene-sensitive items (including underwear, swimwear, and accessories)

Items returned without prior authorization

Defective or Incorrect Items

If you receive a defective product or an incorrect item, please notify us within 24 hours of delivery.
Photo or video proof is required to process these claims.

Refunds & Store Credit

Approved refunds are issued to the original payment method

A $10 prepaid return label fee will be deducted from refunds
(This fee is waived for store credit or exchanges)

Refund processing may take up to 14 business days after the item is received and inspected

Orders placed using installment services (e.g., Afterpay) remain subject to the original payment agreement

Exchanges

We offer standard and instant exchanges

Instant exchanges require temporary credit card authorization

Exchanged items may only be returned once and are eligible for store credit only

International Returns

Prepaid return labels are not available for international orders

International customers may return items at their own expense and will receive store credit

Store credit can be used to repurchase the desired item

Return Steps

Submit your return request via the returns portal

Follow the guided instructions provided

Print your return label (if applicable)

Include the return form and ship the package

Once received and inspected, processing takes 7–10 business days

Need Assistance?

Our support team is always happy to help.
📧 Contact us at: contact@diaflux.shop